Last updated: July 12, 2026
Welcome to NeyzenCe. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application, including when you subscribe to Premium.
When you create an account or use certain features, we may collect:
We automatically collect information about how you use the App:
We use analytics services (including Mixpanel) to understand app usage and improve our services. This may include:
NeyzenCe offers optional auto-renewable Premium subscriptions (monthly, 3-month, and annual). There is no lifetime unlock product.
Payment processing: Purchases are processed by Apple App Store or Google Play Store. We do not receive or store your full credit/debit card number, IBAN, or other payment instrument details.
In connection with subscriptions, we and our subscription provider may process limited purchase-related data, such as:
This information is used to unlock Premium features, restore purchases, prevent fraud/abuse, and provide customer support — not to charge your card ourselves.
We use the collected information to:
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Our App integrates with several third-party services:
purchases_flutter). RevenueCat may process subscription and transaction metadata linked to your App User ID (subject to RevenueCat’s Privacy Policy)Please review the privacy policies of these services as they may collect and use information independently.
We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. Payment card data is handled by Apple or Google, not by NeyzenCe servers.
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Subscription and entitlement records may be retained as needed to verify purchases, prevent abuse, and meet accounting or legal requirements. You may request account deletion at any time; note that canceling a store subscription is separate and must be done in the App Store or Google Play.
Depending on your location, you may have the following rights:
Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly. Purchases by minors should be made only with parental or guardian consent in accordance with store rules.
Your information may be transferred to and processed in countries other than your own (including by Apple, Google, Supabase, and RevenueCat). We ensure appropriate safeguards are in place for such transfers where required.
Our App may use cookies and similar technologies to enhance functionality and collect usage information. You can control cookie settings through your device preferences.
We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via email. Your continued use of the App after changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@neyzence.com
Developer: mahmutomerbstrk@neyzence.com
Data Protection Officer: Available upon request
If you are in the EU, you have additional rights under the General Data Protection Regulation, including the right to file a complaint with your local data protection authority. Processing of subscription metadata is necessary to perform the contract for Premium access and to provide the App’s features you request.
California residents may have specific rights regarding their personal information. Please contact us for more information about exercising these rights. We do not sell your personal information.
NeyzenCe Team
July 12, 2026
We collect minimal data necessary for app functionality: email for account creation, progress data for learning tracking, and usage analytics to improve the app experience. We do not access your microphone, camera, or personal files without explicit permission.
Your progress data is securely stored using Supabase with end-to-end encryption. This includes completed lessons, achievement scores, and personalized settings. Data is backed up regularly and accessible only to you.
Yes! Under GDPR and other privacy laws, you have the right to data portability. Contact us at info@neyzence.com to request a complete export of your account data in a standard format.
We keep your data only as long as your account is active. If you delete your account, personal data is permanently removed within 30 days. Learning content and music remain available as they are educational resources.
No, we do not share personal user data with any music industry partners or third parties for marketing purposes. Your learning journey and musical preferences remain private and are used only to enhance your NeyzenCe experience.
NeyzenCe follows strict COPPA guidelines for users under 13. We require parental consent and collect minimal data for children. Parents can review, modify, or delete their child's data at any time.
No. Premium subscriptions are billed by Apple App Store or Google Play. NeyzenCe never receives your full card number or IBAN. We only receive subscription status and related metadata (via RevenueCat) so we can unlock Premium for your account.
RevenueCat manages subscription status, restore purchases, and entitlements. Your App User ID is your signed-in Supabase user ID, so Premium stays linked to your NeyzenCe account across devices.
As a NeyzenCe user, you have comprehensive rights under the General Data Protection Regulation (GDPR). Here's what you need to know about your data protection rights and how we respect them.
You have the right to clear information about how we collect and use your data. This privacy policy provides comprehensive details about our data practices, including what data we collect, why we collect it, and how long we keep it.
You can request a copy of all personal data we hold about you, including your learning progress, account details, and usage analytics. We will provide this information in a clear, commonly used format.
You can correct any inaccurate personal information and complete any incomplete data we hold about you. Most personal information can be updated directly through your app account settings.
You can request complete deletion of your personal data from our systems. When you delete your account, all personal data is permanently removed within 30 days, except where we're legally required to retain certain information.
You can receive your personal data in a structured, commonly used format (JSON/CSV) and transfer it to another service provider. This includes your learning progress, achievements, and account preferences.
You can object to certain types of data processing, including direct marketing and automated decision-making. You can opt out of analytics tracking and marketing communications at any time through app settings.
To exercise any of these rights, you can:
All sensitive data is encrypted both in transit and at rest using industry-standard AES-256 encryption protocols.
We use OAuth 2.0 with Google and Apple Sign-In for secure authentication, never storing your passwords locally.
We collect only the minimum data necessary for app functionality and delete unnecessary information automatically.
Our backend infrastructure on Supabase follows SOC 2 Type II compliance and maintains 99.9% uptime reliability.
Offline content is stored securely on your device using platform-specific encryption (iOS Keychain, Android Keystore).
We conduct regular security assessments and promptly address any vulnerabilities to maintain the highest security standards.
If you discover a security vulnerability, please report it to us immediately at info@neyzence.com. We take all reports seriously and will respond within 24 hours.